# featureloom Terms of Service

 

Version 1.3. Effective from 2026-11-01.

## § 1. Who provides the service and what these Terms cover

1. The featureloom service (the “Service”) is provided by VIGELION Tomasz Czubkowski, ul. Wiosenna 25, 60-185 Skórzewo, Poland, tax ID (NIP) 973-024-00-52, a sole trader entered in CEIDG, the Polish business register (“we”, “featureloom”). 
2. Contact: for matters concerning the contract, payments, complaints and help, help@featureloom.com (also kontakt@featureloom.com and contact@featureloom.com), phone +48 798 945 757; for personal data matters, privacy@featureloom.com. 
3. We also apply the provisions on consumers to natural persons who conclude a contract directly related to their business activity where the contract is not of a professional nature for them (Article 385⁵ of the Polish Civil Code, Article 7aa of the Polish Consumer Rights Act). A **business** is a customer who is neither a consumer nor such a person.
4. The following form part of these Terms: Annex 1 Data Processing Agreement, Annex 2 Retention Schedule, Annex 3 List of Processors and Recipients, the Price List (https://featureloom.com/en/pricing/), Annex 4 Model withdrawal form and Annex 5 Instructions on the right of withdrawal. The Terms and the annexes are available without signing in, in a form that you can download and keep. 

## § 2. Definitions

1. **Organization**: the customer's space in the Service; one Organization belongs to one customer. **Customer**: the person or business for which an Organization exists; the customer is the party to the contract. **User**: a person who has an Account and acts in the customer's Organization.
2. **Organization Administrator**: a User with the “Administrator” right in the Organization; manages people, invitations, the subscription, automations, integrations and settings. **Member**: every User of the Organization, its Administrator included. 
3. **Account**: a natural person's account in the Service; one person, one account, any number of Organizations.
4. **Person's console**: a connection of that person's program to the Service: by a console key (it begins with `flc_`) or by sign-in (OAuth). **Person's agent**: a program that works through such a console on that person's behalf.
5. **Organization automation**: a machine connection with no person directing the work as it happens, with its own automation key that has an expiry date.
6. **Organization Content**: everything that the Organization enters into the Service or that the Service produces on its instruction, together with the version history.
7. **Payment Intermediary**: Stripe, LLC and its company Sold through Link, LLC (“Link”). Link accepts the payment, accounts for the tax and issues the proof of purchase in its own name, acting as our intermediary and for our account. Link is not a party to the contract for the Service; we are. 
8. **Price List**: the current plan prices, the trial package, the model prices and the thresholds for a single balance top-up, on the page https://featureloom.com/en/pricing/. 

## § 3. Technical requirements, age, ban on unlawful content

1. To use the Service you need an up-to-date browser with JavaScript enabled, a working email address and, for machine access, an MCP client or a program able to call our API over HTTPS. The Service runs at app.featureloom.com (the application), api.featureloom.com (the API) and mcp.featureloom.com (MCP). 
2. The Service is for adults and businesses.
3. It is prohibited to supply unlawful content and to use the Service for activities contrary to the law.
4. You must not test the security of the Service without our written consent, circumvent the limits and the isolation of Organizations, or deliberately overload the Service.

## § 4. Contract, sign-up, account and machine access

1. **Conclusion of the contract.** You conclude the contract by creating an Organization: (a) you enter an email address and receive an email with a link valid for 24 hours, or you choose to sign in with Google; (b) you fill in the form and accept the Terms; the contract is concluded at the moment you submit that form. You can correct errors in the form before submitting it. We record the version of the Terms and the moment of acceptance. We confirm the conclusion of the contract by email, with which you receive the Terms with Annexes 1–5 in the version in force at the moment that contract is concluded; in the same way we confirm to the Organization Administrators the purchase of a subscription and every balance top-up. We do not attach the Price List to these emails. When you create an Organization on behalf of a business, you conclude the contract on its behalf and declare that you are authorized to do so; the customer is then that business, and when you act in your own name, you. You conclude the contract for a paid subscription at the moment you pay for the first period at the Payment Intermediary's checkout, and the contract for a balance top-up at the moment you pay for it. We make sign-up available in the countries on the list in the form. 
2. **Invited person.** A person who accepts an invitation to an Organization creates an Account and uses the Service in the customer's Organization; § 3, § 4(3) to (8), § 6(3) and § 11 bind that person from the moment the invitation is accepted. The Terms and the Privacy Policy are made available to that person through links on the invitation screen; we record the version of the Terms and the moment the invitation is accepted. 
3. **Trial.** The free trial lasts 30 days, requires no payment card and belongs to the person (to their email address), not to the Organization; it counts from that person's first sign-up, once every 24 months (the same address written differently does not start another trial). An Organization created by the same person while the trial lasts gets the remaining trial days, without the trial package (§ 7(8)); one created after the end of the trial starts immediately in read-only mode. Buying a subscription during the trial ends the trial immediately; the paid period counts from the purchase. 
4. **Account and sign-in.** A particular threat when using the Service is that another person takes over the Account, a console or a key. You must protect your password, passkey and recovery codes and must not share the Account, a console or a key with another person. An Organization Administrator of an Organization that has more than one person must secure the Account with two-step sign-in (a code from an authenticator app or a passkey; signing in with Google alone is not enough) within 7 days of the obligation arising. Anyone can turn two-step sign-in on, and the Organization Administrator may require it of all members of the Organization. 
5. **Invitations.** People join an Organization through an invitation from an Organization Administrator, valid for 14 days. 
6. **Consoles and automations.** A console with an `flc_` key works for 90 days from being issued or renewed and expires earlier after 14 days without use. A console connected by sign-in (OAuth) expires after 30 days without use and at the latest 90 days after consent was given. One person can have up to 10 live consoles in an Organization. An automation key has a term of 1 to 180 days (90 by default). An Organization can have up to 20 enabled automations, each with 2 live keys. You can revoke a key, a console and a session at any time. 
7. **Call limits.** Machine access has a limit of calls per minute shared by the Organization: 60 on the Solo plan, 120 times the number of paid seats (at least 120) on the Team plan, as agreed in the contract on Enterprise and, where the contract says nothing, as on the Team plan. We set a lower limit for a single Organization only when it breaches § 3(4) or threatens the security of the Service, with a statement of reasons under § 12(4). 
8. **Liability for actions.** The customer is liable, as for its own actions, for the actions of the people, consoles and automations admitted by the Administrators of its Organization; every other User is liable for their own actions. An agent connected through a console or a key acts on behalf of whoever connected it, and its calls are attributed to the Organization. 

## § 5. Scope of the Service and changes to it

1. The Service comprises: (a) the plan board with the plans' life cycle, epics, projects and prompts, with version history; (b) generation of drafts of plans, documents and acceptance lists using a language model (§ 6); (c) machine access through the API and the MCP protocol for people's agents and automations; (d) invitations, roles and people management; (e) export of all of the Organization's data; (f) integrations enabled by the Organization (notifications to Slack); (g) emails about the account, security and the subscription.
2. The Service does not accept audio recordings; source material is text and documents. 
3. We may change the functions of the Service for these reasons: development and improvement of the product, fixing errors, security, a change in the law, a change at the providers listed in Annex 3 or at the Payment Intermediary. During a paid period we will not materially restrict its core functions (board, generation, machine access, export). We inform the Organization Administrators by email, at least 30 days before introducing it, of a change that materially and adversely affects access to the Service or its use, unless the change is necessary to keep the Service in conformity with the contract, including a security update; in that case we inform without undue delay. A consumer may then terminate the contract at no cost from receipt of the notice until 30 days after the day the change is introduced (and where the notice arrived later, within 30 days of the notice), and we refund the fee for the unused period. 
4. We supply the Service in the version current on the day of use; we introduce the updates necessary to keep it in conformity with the contract ourselves, with no action on your part.

## § 6. Content generated by the language model

1. Drafts of plans, documents and acceptance lists are generated by the language model of the provider named in Annex 3 (Anthropic). The generated text is a proposal that may contain substantive errors typical of language models; you must check it before use. Towards businesses we do not guarantee its correctness, completeness or fitness for a particular purpose.
2. We do not use Organization Content to train models. 
3. You must not select for generation content that contains special categories of data (Articles 9 and 10 GDPR); you must not use generation to circumvent the model's safeguards or to reproduce the model.

## § 7. Subscription, trial package, model balance and payments

1. Plans: **Solo** (one person), **Team** (a fee for each paid seat), **Enterprise** (a yearly contract and an invoice). The prices, currencies and periods are in the Price List. An Organization's plans, prompts and templates with their versions and its source material have a total limit of 2,000,000,000 characters, and 100,000,000 in the trial; an Enterprise contract may set a different limit. Once the limit is reached, reading, export and deletion keep working. An Organization can have up to 100 open invitations at a time and issue up to 100 invitations within 24 hours, and 10 each in the trial. We show a consumer the price including tax before the purchase. 
2. A **paid seat** is every person in the Organization (including an administrator) and every enabled automation beyond the first. A person's agents are included in the price and do not count as seats. A person who belongs to several Organizations is a paid seat in each of them. On the Solo plan there is one person and one enabled automation: the Service refuses invitations and a second automation. 
3. Card payment is handled by the Payment Intermediary (§ 2(7)). Payment at the Intermediary is subject to its terms for buyers (link.com/terms, the “Sold through Link” part). 
4. A new paid seat works immediately, and we collect the additional charge for the rest of the period immediately, also on the yearly plan. A higher plan or a move to a year is settled immediately, with credit for the unused time; a lower plan or a return to a month counts from the next period. 
5. The monthly plan renews every month and the yearly plan every year, until cancelled. We send a reminder by email 45 days before a yearly renewal. You may cancel at any time with one button in the Service or at the Intermediary; the subscription runs to the end of the paid period. 
6. When a payment fails, you have 7 days to put it right; after that the Organization moves to read-only mode until it is paid. 
7. **Price change.** We guarantee the price for 12 months from the purchase in the currency of the Price List. After that we may raise it only for these reasons and to this extent: an increase in the costs of the providers listed in Annex 3 or of the Payment Intermediary, or inflation according to the index of GUS (Statistics Poland), at most by as much as that cost or index has risen. The new price applies from the first billing period that begins at least 30 days after notice by email; until then you may cancel with effect at the end of the paid period, at no cost. 
8. **Model balance.** We bill the use of the language model separately, from the Organization's balance, which you top up at the Payment Intermediary in the currency of the balance (PLN, EUR or USD; a change of currency only at a zero balance). With a single top-up you pay in an amount within the thresholds stated in the Price List; we change the thresholds in the Price List with effect for future top-ups. Each generation deducts from the balance the model's price for tokens, the units in which the model counts text: input (the text sent to the model) and output (the text the model writes, including its thinking before the answer), stated in the Price List per million tokens.  We calculate the cost in USD and convert it into the currency of the balance at the exchange rate from the source and with the date stated in the Price List. We change the model prices in the Price List when the cost of the model at the provider or the exchange rate changes, with effect for future calls; a consumer who does not accept the new price may demand the refund under § 8(3). A change of the thresholds and of the model prices in the Price List is not a change to these Terms under § 15. When the balance is zero or less, generation is refused; a task started at a positive balance may go below zero, and you settle a negative balance with the next top-up; when the Organization is deleted (§ 14(1)) we write off a negative balance. The trial package is tokens of one model named in the Price List, once per person in their first trial, in the amount stated in the Price List; as long as it lasts, generation uses that model, and an unused package carries over to the paid plan. 
9. Enterprise: a contract and an invoice with a 30-day payment term, payable by bank transfer; renewal for another year after confirmation; after the invoice due date 14 days, then read-only mode. 
10. On a refund or a dispute at the Payment Intermediary we may end paid access by cancelling the subscription at the Intermediary. 

## § 8. Refunds, withdrawal and consumer rights

1. **Refunds.** Subscription fees and balance top-ups are non-refundable, except in the cases set out in these Terms and in the law. Independently of that, the Payment Intermediary may refund money under its own policy. 
2. **Consumer: withdrawal from the contract.** You have the right to withdraw from the contract for a paid subscription and from the contract for a balance top-up within 14 days of the day on which the first period or the given top-up was paid for, without giving any reason; a renewal or an additional charge for a seat does not open a new period. You may submit the statement in any way, for example to help@featureloom.com or through the “Withdraw from the contract” link on the subscription card in the application, a link that an Organization Administrator sees throughout the withdrawal period, as long as the subscription from that purchase lasts. The Service works immediately after payment; if you withdraw within the period, we refund everything that you have paid under that contract (for a subscription, also the additional charges for seats and for a change of plan), also where you have used the Service or have used up part or all of the top-up. After withdrawal from the contract for a subscription bought during the trial we restore the remaining trial days at your request. After withdrawal from the contract for a top-up we deduct from the balance the unused part of that top-up; we count usage from the oldest top-up. After withdrawal from the free contract for the Service (§ 4(1)) we delete the Organization as upon a deletion request (§ 14(1)) and refund the fees for its subscription and top-ups. 
3. **Unused model balance.** The balance does not expire with the passage of time. We tell you the amount of the balance before the Organization is deleted. For a business, the unused balance is forfeited when the Organization is deleted. For a consumer it is not forfeited: on request we refund the payment for the unused, paid-for part of the balance together with the tax, at any time, also after the Organization has been deleted. You submit the request to help@featureloom.com; we make the refund within 14 days using the same means of payment that you used and, where that is impossible, by bank transfer to the bank account indicated. The trial package and amounts granted free of charge are non-refundable. 
4. You submit **complaints** to help@featureloom.com. We reply by email within 14 days; towards a consumer, no reply within that time means that the complaint is accepted.
5. **Conformity of the digital service with the contract (consumer).** We are liable for the conformity of the Service with the contract throughout the time it is supplied (Chapter 5b of the Polish Consumer Rights Act). The limitations in § 6(1) and § 9 do not apply to the rights under that Chapter.
6. **Renewed yearly plan for a consumer.** You may terminate the renewed yearly plan with notice at any time, with a one-month notice period, by email to help@featureloom.com; we refund the fee for the time after the end of the notice period using the same means of payment that you used, within 14 days. 
7. We do not use out-of-court resolution of consumer disputes before an authorized entity, unless a provision of law obliges us to; a consumer may use the help of a district (municipal) consumer ombudsman, of consumer organizations, and the list of authorized entities kept by the President of UOKiK, the Polish Office of Competition and Consumer Protection (uokik.gov.pl).

## § 9. Availability, liability

1. We do not guarantee a specific level of availability outside an Enterprise contract; we give advance notice, in the Service or by email, of a planned interruption longer than 60 minutes.
2. Towards businesses we are liable for damage caused intentionally or through gross negligence, and otherwise up to the amount of the actual loss and up to the amount of the fees paid for the Service in the 12 months before the event, excluding lost profits; towards businesses we are also not liable for failures of the providers named in Annex 3, to the extent that we have disclosed their involvement. This does not apply to those providers' data protection obligations (Annex 1 § 7(3), Article 28(4) GDPR) or to our liability under Article 82 GDPR.
3. A business is liable for its Organization's Content and for its lawfulness and indemnifies us against third-party claims on that account.
4. We are not liable for the operation of services that you choose and connect yourself under your own contract (Annex 3 part 2: Slack, the provider of your agent).

## § 10. Personal data

1. We process account, invitation, payment, security and correspondence data as a controller; the application's Privacy Policy describes them.
2. We process Organization Content solely on the customer's instruction as a processor; the customer is the controller of that data.

## § 11. Rights to content, confidentiality, ownership of the Service

1. Organization Content remains the customer's. The customer grants us a non-exclusive licence to process it solely to the extent and for the time needed to provide the Service, including for backups and for passing it to the model provider on the customer's instruction.
2. The Service, its code, interface, documentation and marks remain ours; you receive the right to use the Service for the term of the contract.
3. Both parties must keep confidential the non-public information obtained in connection with the Service, except for disclosure required by law or made with the other party's consent.

## § 12. Illegal content, moderation and point of contact (DSA)

1. We do not review Organization Content on our own initiative and do not apply automated moderation; Organization Content is private and is seen by the people, consoles and automations of that Organization.
2. Point of contact for authorities and for users: help@featureloom.com, in Polish or English.
3. You send a **notice of illegal content** to that address, stating: why the content is illegal, the exact location of the content (address in the Service, name of the Organization, of the plan), your first name and surname and email (except for notices concerning offences against children) and a statement that you are acting in good faith and that the notice is true. We confirm receipt and inform you of the decision.
4. When we restrict access to content or suspend an Account or an Organization, we give the person concerned a statement of reasons: what we did, on what basis (the law or § 3 of these Terms), how to appeal. You submit an appeal to the same address; a person handles it.
5. We may suspend an Account, a console, an automation or an Organization when they threaten the security of the Service or of other customers, or when the law requires it; we inform about the suspension immediately, giving the reason.

## § 13. Data export and switching provider (Data Act)

1. An Organization Administrator may download all of the Organization's data as one ZIP file in a documented, machine-readable format (JSON and Markdown). When another export is in progress or the download fails, on a request sent to help@featureloom.com we hand over all of the data in the same format by another route, free of charge, within 30 days and always before the end of the retrieval period. 
2. You may move to another provider or to your own infrastructure. A cancellation or a deletion request under § 14 is enough; we do not require a notice period longer than 2 months and we charge no fees for switching provider. At your request made before the end of the paid period we maintain the full Service for up to 30 days after its end (the transitional period, for moving the data). You may extend the transitional period once by a time that you consider appropriate for your purposes; for each started month of the extension you pay the monthly price of your plan according to the Price List, and on Enterprise according to the contract. After that the Organization is in read-only mode with a working export for at least 90 days (the retrieval period), and after it deletion follows under § 14(1). During the transitional period we also help persons designated by you with the move and inform you of the risks to the continuity of the Service known to us; we support your exit strategy as regards the export and its format. 
3. Exportable data is all Organization Content and the Organization's metadata listed in the export documentation. Information on the place of processing and on the protection measures is in Annexes 1 and 3, and on the jurisdiction of the infrastructure on the featureloom.com website, in the “Contact and company details” part. 
4. We apply this section also during the free trial. 

## § 14. Term, termination of the contract, deletion of data

1. The contract runs for an indefinite term. Cancellation of the subscription (§ 7(5)), withdrawal from the contract for a subscription (§ 8(2)), the end of a trial without a purchase and non-payment (§ 7(6)) end full access to the Service (except for the transitional period under § 13(2)): the Organization moves to read-only mode with a working export. After 90 days of that mode (and no earlier than 14 days after the deletion-notice email) we delete the Organization automatically after another 7 days; the purchase of a subscription or a request by an Organization Administrator before the deletion stops it. We do not delete an Enterprise Organization automatically, only manually after agreement. You may also terminate the contract immediately by a request to delete the Organization sent to help@featureloom.com; after the export has been downloaded or waived we delete the Organization within 14 days at the latest. The contract ends at the latest when the Organization is deleted; we confirm its end by email.  We delete an Account at the person's request within 30 days. 
2. We may terminate the contract with 30 days' notice for important reasons (ending the provision of the Service, a change in the law), and without a notice period in the event of a gross breach of these Terms (§ 3, § 4(4), § 6(3)), after an unsuccessful demand to cease within 7 days, unless the breach makes further provision of the Service impossible. On termination with notice for important reasons we refund to every customer the fee for the unused period pro rata and the payment for the unused, paid-for part of the balance together with the tax, using the same means of payment that the customer used, within 14 days. On termination of the contract for a gross breach we do not refund fees or the balance to a business. To a consumer we then refund the fee for the unused period and the payment for the unused, paid-for part of the balance together with the tax, after setting off our claim for compensation for damage, the amount of which we will demonstrate to the consumer. 
3. After termination of the contract we apply § 13(1) and (2), and then we delete Organization Content and account data within the periods set out in Annex 2.

## § 15. Changes to the Terms

1. We may change these Terms for important reasons: a change in the law or in its interpretation, a change in the scope of the Service, security requirements, a change of Payment Intermediary, improving the clarity of the text. We inform every person with an Account of a change by email at least 14 days before it takes effect, indicating the scope of the changes, attaching the new text and expressly pointing out the consequence under paragraph 2; for a paid period the change takes effect on its renewal, unless the law or security requires it. A change favourable to you may take effect immediately. A change of the sub-processors listed in part 1 of Annex 3 follows the procedure in Annex 1 § 7.
2. If you do not accept a change, you may terminate the contract before it takes effect; a consumer then receives a refund for the unused period. If we have informed you of the change in accordance with paragraph 1 and you do not terminate the contract before it takes effect, the change binds you; this does not limit the consumer's right under § 5(3). A change of subscription prices is governed by § 7(7). 

## § 16. Final provisions

1. The governing law is Polish law. A consumer retains the protection of the mandatory provisions of the country of their habitual residence and may sue us before the court for the place where they are domiciled; we sue a consumer only before a court of the consumer's country. Disputes with businesses are resolved by the court having jurisdiction over our seat.
2. You conclude the contract in Polish, in English or in German, in the language in which you fill in the sign-up form; we make the Terms available in these three languages. In the event of a discrepancy between the versions, towards businesses the Polish version prevails, and towards a consumer the version in the language in which the consumer concluded the contract. 

## Annex 4. Model withdrawal form (consumer)

(complete and return this form only if you wish to withdraw from the contract) To: VIGELION Tomasz Czubkowski, ul. Wiosenna 25, 60-185 Skórzewo, Poland, help@featureloom.com.
I hereby give notice that I withdraw from my contract for the provision of the featureloom service (contract for the Service, subscription or balance top-up; delete as appropriate) ordered on ……, for the Organization …… .
Name of consumer: ……; address of consumer (optional): ……; email address of the account: ……; date: ……; signature (only if this form is notified on paper): …… .

## Annex 5. Instructions on the right of withdrawal (consumer)



These instructions apply to each contract referred to in § 4(1): the contract for the Service, the contract for a paid subscription and the contract for a balance top-up.

**Right of withdrawal.** You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day of the conclusion of the contract. To exercise the right of withdrawal, you must inform us (VIGELION Tomasz Czubkowski, ul. Wiosenna 25, 60-185 Skórzewo, help@featureloom.com, phone +48 798 945 757) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory. For a contract for a subscription and a contract for a top-up you can also submit the statement electronically, through the “Withdraw from the contract” link on the subscription card in the application (§ 8(2) of the Terms). If you use the link, we will send you an acknowledgement of receipt of the withdrawal on a durable medium (by email), including its content and the date and time of its submission, without undue delay. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

**Effects of withdrawal.** If you withdraw from this contract, we shall reimburse to you all payments received from you, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.