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Contact and company details

featureloom is provided by VIGELION Tomasz Czubkowski, ul. Wiosenna 25, 60-185 Skórzewo, Poland, tax ID (NIP) 973-024-00-52, a sole trader entered in CEIDG, the Polish business register. For contracts, payments, complaints and help: help@featureloom.com, phone +48 798 945 757. For personal data: privacy@featureloom.com. help@featureloom.com is also our point of contact for authorities and users under the Digital Services Act; you can write in Polish or English.

Where the data is

featureloom's servers are in Poland, on our own hardware, with no hosting provider, and are subject to Polish and EU law. Traffic to them passes through Cloudflare first, and content sent for generation in the app goes to the model provider named in Annex 3 to the terms; the infrastructure of both is also subject to US law. The model provider receives the content chosen for generation and the fields of the project template, without email addresses or account identifiers; it does not train models on this data and deletes it after 30 days at most, with the exceptions listed in Annex 3. Details of the measures and the full list of entities with their countries of processing, including payment handling: Annexes 1 and 3.